Associate, Account Management

COMPANY OVERVIEW

RealtyAds is devoted to reimagining leasing through AI-native solutions that improve broker reach, tenant reach, and consistency of reach. RealtyAds was founded with the conviction that commercial real estate (CRE) lacked the necessary tools to compete for tenants at the highest level. We aim to rightsize the industry’s leasing and marketing budgets by helping clients generate targeted, cost-effective reach to decision-makers and their representation on the world’s most effective customer acquisition channels.

POSITION OVERVIEW

As an Associate within Account Management, you will play a crucial role in maintaining and expanding relationships with our existing client base. You will serve as the primary point of contact for clients, ensuring their satisfaction with our products and services. Your focus will be on understanding client needs, identifying opportunities for upselling or cross-selling, and collaborating with internal teams to deliver solutions that drive value for our clients.

RESPONSIBILITIES

  • Develop and nurture strong relationships with key stakeholders within client organizations
  • Effectively educate and communicate RealtyAds clients on our value add and key differentiators
  • Serve as the primary point of contact for client inquiries, issues, and escalations, providing timely and effective resolutions
  • Host regular meetings with clients to review success metrics, gather feedback, and identify opportunities for account expansion
  • Partner with Sales and other teams to develop strategies for upselling and cross-selling additional products or features to existing clients
  • Track and report on key account metrics, including performance trends, renewal forecasts, and customer health scores
  • Collaborate with internal teams to create and deliver client reports on a needed basis
  • Stay informed about industry trends, competitor offerings, and market developments to better anticipate client needs and position our product effectively

EXPERIENCE AND REQUIREMENTS

  • Proven experience in sales or account management roles, preferably within the Commercial Real Estate (CRE) or SaaS industry
  • Demonstrated ability to build and maintain strong client relationships, with a focus on retention and customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to effectively present information to clients
  • Strong problem-solving skills and the ability to think strategically about client needs and business objectives
  • Willingness and enthusiasm to learn and apply new skills on an ongoing basis
  • Ability to multitask and prioritize effectively within a fast-paced, dynamic team environment
  • Ideally proficient in CRM software (e.g., HubSpot), Microsoft Office Suite, and Google Drive
  • Strong organizational skills and attention to detail
  • Open to occasional travel for client meetings and/or industry events

COMPENSATION

RealtyAds’ base salary range for this position is $60,000 – $70,000 per year. The pay range is designed to accommodate upward mobility in the role; therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of RealtyAds’ total compensation package which will include variable compensation, top-notch medical and dental coverage, an unlimited PTO policy, and other benefits.

PERKS

  • Benefits including unlimited PTO, health, dental & vision insurance, and retirement benefits
  • Robust compensation package including a base salary and performance-based bonus
  • Support for ongoing professional development programs and education
  • Collaborative culture with room for upward mobility for high performers
  • Rare opportunity to radically disrupt an industry
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COMPANY VALUES

CUSTOMER FIRST: A MANTRA TO WORK BY

We hold an unwavering commitment to putting our customers at the center of everything we do. We understand that their satisfaction is critical to RealtyAds very existence and paramount to our success. We always prioritize client concerns, respond promptly to their inquiries, and actively listen to their feedback. We willingly sacrifice personal time to provide exceptional service and always strive to deliver beyond customer expectations. Serving our clients is not just a goal; it’s our defining value.

AGILE SPEED: OUR COMPETITIVE EDGE

We embrace our position as a small firm competing against industry giants. While we may not have the size, funding, or recognition of our competitors, we have a powerful advantage: speed. We understand that to thrive in our industry, we must leverage our ability to move fast and have a sense of urgency in everything we do. We acknowledge that moving with speed can cause mistakes, but we’re quick to fix problems and use them as an opportunity to grow. 

UNLEASHING POTENTIAL: PUSHING EACH OTHER TO BE BETTER EVERYDAY

We believe continuous improvement to our services, product, and processes is vital for our company’s success. We work together to create a culture where every idea is valued, recognizing that innovation and improvement can come from anyone within our organization. There is no such thing as a bad idea, every suggestion has the potential to drive positive change. We understand that personal and team growth directly impacts the customer experience and strengthens our company as a whole. By investing in each other’s development, we create a workforce that is equipped to deliver exceptional results and drive our collective success. 

COMMUNITY LEADERS: WINNING TOGETHER

We recognize that our team, customers, and vendors are integral parts of a larger collective. Leading by example, we put the feelings and needs of our clients and colleagues above our personal ambitions. We prioritize a team-first approach, uphold the Golden Rule, celebrate victories together, push each other in times of adversity, and provide unwavering support to one another.  We do this even when others in our community may not reciprocate in kind. Through these actions we will strengthen ourselves, each other, and our community to create a stronger industry all together.

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